Terms of Sales

These general conditions of sale (hereinafter "GTC") apply to all electronic or telephone orders placed by individuals acting, in a personal capacity, as consumers with the company. ARTISANDASIE.COMor directly on its website, accessible at the following address: www.artisandasie.com.
Professionals who wish to order from ARTISANDASIE.COMare invited to contact our customer service to inform them.
These GTC are subject to change at any time by ARTISANDASIE.COM. It is up to you to consult them and to formally accept them before any order.
The applicable T & Cs are those appearing on the Site on the day of your order and attached to your order confirmation email.
Any order placed with the Site assumes full, unconditional and unconditional acceptance of the GTCs in force on the date of said order.

Price of products and services:
Product and service offers are valid as long as they are visible on the site.
The price may vary for customers located in the French overseas departments and territories, in connection with delivery and transport.

You may only use our site if you are an adult, and by using the site www.artisandasie.com you represent and warrant that you are 18 years of age or over.
The availability of products as well as the delivery time are displayed on the Site.
In the event that, after your order, a product or service becomes totally or partially unavailable, ARTISANDASIE.COMwill inform you by email of this unavailability and will give you the possibility:
Or, if you agree, to be delivered a product or service of a quality and price equivalent to that ordered;
Either be reimbursed for the price of the product or service ordered, less the processing fees for restocking the product.

3.1. Methods of placing orders:
It is possible to order from ARTISANDASIE.COM :
• Online on the Site;
• By email / email

3.2. Handicrafts and handmade products:
As our products are made by artisans and artists, some of the items may differ from the photos, and include certain alterations in shape, style, design, dimensions and weight. Items cannot therefore be exchanged or refunded due to alteration or difference with the photos on our site.

The payment methods listed below may be offered:
(i) Bank cards
(ii) Bank Transfers / Transfers (contact our customer service)
(iii) PayPal

Payments online on the Site or by phone with ARTISANDASIE.COMare made via a secure payment platform, supplemented by control measures, specific to each payment method, in order to guarantee the security of purchases made on the Site and to fight against fraud.
The details of your Payment Card communicated during your order never pass unencrypted over the network: they are encrypted using SSL (Secure Socket Layer).

5.1 Anti-fraud fight:
ARTISANDASIE.COMhas developed an anti-fraud and identity verification system to protect you, when you pay for your order by credit card, against any risk of theft of this means of payment and to prevent unpaid debts. The goal is to verify that you are the originator of the orders placed in your name with ARTISANDASIE.COMand therefore that your personal and / or banking information has not been usurped.
As part of this check, our customer service may ask you to provide certain documents (eg copy of your identity card, proof of address). We will not be able to ship your order until you send the requested documents.
The documents you send are kept for a period of 13 months. Once this period has elapsed, the communicated documents are systematically destroyed.
Note: The shipment of the order depends on the timeframe within which you provide the documents requested by no services. It is therefore possible that the order is delivered after the deadline indicated on the product sheet on the day of placing your order.
ARTISANDASIE.COMcannot therefore be held responsible in the event of a deferred or canceled delivery in the event that you refuse to provide the requested documents.

ARTISANDASIE.COMhas established partnerships with the most renowned delivery companies (DHL, FedEx, La Poste, EMS, etc.) in order to ensure a fast and reliable delivery service, from all over the world. We offer a standard home delivery service. All of our products are usually dispatched within 1to 3 working days, and delivered within 5to 12 working days. For some products, the delivery time may be longer.Delivery is free to all countries of the world, however certain areas such as the French overseas departments and territories or in the rest of the world may be subjectat longer delivery times (in which case the delivery time is indicated on the product description). For certain exceptional cases, our customer service will contact you.

Additional Notes Regarding Delivery:
Regarding the delivery address, we recommend that you request delivery at your residential address. In case you would like to be delivered at a public or commercial address (included but not limited to schools, businesses, shops, post office boxes), we cannot be held responsible in the event of loss or theft of your package. No guarantee will be given in the event of an error in the delivery address or in the event of a fault.écupéparcel ration. Please check your delivery address before placing the final order. In case of error, refusal or no récupération of the parcel (as due to exceeding the time limit of the instance or absence during delivery), no refund will be granted and the cost of a new shipment as well as re-stocking costs and other administrative costs will be invoiced ( amount ranging from 5 at25% of the total product price, excluding discounts).

When import duties and taxes (directly and indirectly related) are applicable on deliveries abroad outside the USA, they will normally be submitted to the purchaser; directly related taxes and duties comprising any import taxes or duties which are levied on invoices, any carrier handling charges, customs surcharges and door-to-door transfer surcharges levied by the carrier, indirectly related taxes and duties arising from different customs policies around the world which may apply other customs duties or additional customs clearance fees. Customs policies differ in each country, therefore you should contact your local customs office for additional information regarding applicable policies. ARTISANDASIE.COMhas no control over these import duties or taxes. For certain elements and combinations of delivery to countries, handling and import charges borne by ARTISANDASIE.COMmay be included and noted on your shipping invoice. When an import handling tax is included, ARTISANDASIE.COMwill bear responsibility for taxes and duties which are not directly related to the order invoiced. Any import tax included on your shipping notice is non-refundable. ARTISANDASIE.COMdoes not cover any costs and charges from third parties.

8.1 Missing accessories
Upon receipt of your package, if you notice that some accessories are missing in your package, please contact Customer Service as soon as possible so that we can ask our supplier to send you these accessories as soon as possible.

8.2 Products delivered damaged
When receiving the products ordered, if you notice that they are damaged, we recommend that you, in order to facilitate the processing of your file: for products over 30 kg delivered by carriers, to enter if possible detailed reservations on the delivery slip; and in any case, to contact Customer Service as soon as possible.

We offer a 100% "Money Back Guarantee" on all our products (with the exception of custom-made artisanal products).
To learn more about our returns policy, click here.

We also offer a Standard Guarantee for refunds in value, in accordance with the provisions of Articles L. 121-21 et seq. Of the Consumer Code, you have a period of fourteen calendar days from the receipt of the last product from your order to exercise your right of withdrawal without having to justify reasons or pay penalties, with the exception of return and restocking costs which remain at your expense. The transport of the returned products is your responsibility; any damage suffered by the products on this occasion being of nature, may prevent the exercise of your right of withdrawal. This notification must be made in writing, by any means, and must contain the following information: Reason for withdrawal / Order number / Customer name + First name / Customer address Date of order / Date of delivery. In all cases, the products must be returned new and in their original condition, in their original packaging and with their certificate. Please note that handling and processing fees (re-stocking) of 5 to 25% (depending on the type of item) of the sale value of the product will be applied for any withdrawal. These handling / processing charges will be deducted from the total refund of your purchase.

In accordance with the provisions of Article L121-21-8 of the Consumer Code, the right of withdrawal cannot be exercised for:
Services fully performed before the end of the withdrawal period of fourteen calendar days with your prior express consent, and waiver of your right of withdrawal;
Goods made to your specifications or clearly personalized;
Goods likely to deteriorate or expire quickly
Goods which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection: this is for example the case of textile articles delivered with hygiene seals (underwear, swimsuits, etc.) when these have been removed, clothes that have been visibly worn and / or washed, products from the Jewelry department such as piercings and earrings, etc.
Goods which, after having been delivered and by their nature, are inseparably mixed with other items;

Refund in the context of a withdrawal:
Following your request for withdrawal, in accordance with legal provisions, we will precede your refund within 14 days of notification of your request for withdrawal. In the absence of receipt of your product or proof of shipment of your product within this period, ARTISANDASIE.COMreserves the right to defer your refund until the day of receipt of your product.
ARTISANDASIE.COMwill process your refund via the same means of payment as that used on the day of your order. Note that a handling and processing fee of 5 at25% of the sale value of the product will be applied for any withdrawal. These handling / processing (re-stocking) charges will be deducted from the total refund of your purchase.

ARTISANDASIE.COMcan not be held responsible for the non-performance of any of its obligations under the sales contract when this non-performance is linked to the occurrence of an event of force majeure.

The nominative information and personal data concerning you are necessary for the management of your order and for our commercial relations. They can be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify and oppose your personal data. All you have to do is write to us online at Customer Support or by email (support [at] artisandasie.com), indicating your name, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response must be sent. A response will then be sent to you within 2 months of receipt of the request.

Depending on your choices made when creating or viewing your account, you may receive offers from our company as indicated when creating your account. If you no longer wish it, you can ask us at any time by specifying it in My account under "Personal information" or by contacting us.

Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to indicate your visit to our site. Cookies are therefore only used by Artisandasie.com for the purpose of improving the personalized service intended for you.

Existence of a list of opposition to canvassing: If your telephone number is collected when creating your account or placing your order, we inform you that your telephone number will only be used for proper execution of your orders or to contact you in order to offer you new services. Without prejudice to the foregoing, in accordance with legal provisions, you are informed that you can, if you wish, register on the list of opposition to canvassing. You can register for free on this list which applies to all professionals except those with whom you have already concluded a contract.

Any dispute or claim that does not in any way relate to your visit to our website or any products or services sold or distributed by ARTISANDASIE.COMwill be submitted to confidential binding arbitration in the US, rather than in court, except that you can submit your complaint to a district court if your claims are admissible. Arbitration will not include a judge or jury, and judicial review of an arbitration room is limited. However, an arbitrator may award on an individual basis the same damages as a court (including injunctive and declaratory relief or statutory damages), and must comply with the terms of these Terms of Service such as a court. would. The arbitration must be conducted, and the documents presented, in English and French, or be accompanied by an English translation of the documents. The arbitration award must specify the reason (s) on which the award is based.
Governing Law: You agree that the laws of the USA will govern these Terms of Service, other applicable policies and any dispute of any kind that may arise between you and ARTISANDASIE.COMor its subsidiaries.

ARTISANDASIE.COMreserves the right, in its sole discretion, to make changes to our website, policies and these Terms of Use at any time. You agree to accept and be bound by our General Conditions of Use, which include the various policies displayed on this site, by the act of visiting or shopping at ARTISANDASIE.COM.

The health and medical information on this site is for informational purposes only, and may not be used to treat or diagnose any disease (s).
This information is not intended to educate or train users of this site, and the products sold should not be used as a substitute for medical treatment or a diagnosis by a medical professional.
Always check with a healthcare professional before using any products for sale on www.artisandasie.com or making any decision regarding a specific medical condition. ARTISANDASIE.COMor its subsidiaries can not be held responsible for any prejudice or damage caused as a result of the use of the products for sale on this site or / and the information contained on this site.
By visiting or using this website, you agree to be bound by the above terms and conditions and legal notices. ARTISANDASIE.COM reserves the right to change, modify or delete information at any time without prior notice.

All content on our website (including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations and software) and the compilation of all content as used on this site is the property of ARTISANDASIE.COMor its content providers, and is protected by applicable international copyright laws.